Guarantee and Returns Policy
Our Service Commitment
We use the finest technicians to undertake any restoration and resizing of Jewellery & Watches and we aim to have all resizing, repairs and adjustments of Fine Jewellery completed within 10 weeks of receipt by our After Sales Care Department. Extra links for our Premium Watches must be requested directly from the watch manufacturer by the customer and at the customer’s expense.
Special order items for direct home delivery can take up to 10 weeks from the end of your cruise until delivery.
Cooling Off Period
We will refund the purchase price of any Fine Jewellery or Premium Watch returned, up to one month from completion of the cruise in an unworn fully resalable condition. All returns are subject to inspection and must include original packaging and warranty where applicable. We regret that we are not able to accept returns on any specially ordered items, or items that have been altered, resized, shortened.
We take great care to ensure your purchase is absolutely perfect. However, occasionally an item bought from us can develop a manufacturing defect after your cruise. All faulty products with a manufacturers warranty should be returned directly to the manufacturer. Any items without a warranty and returned to us with proof of purchase will be repaired, exchanged or if these options fail, a full refund made within one year of purchase. We only ask that you contact our Aftersales Team, within the first year of purchase, for verification before you return items to us.
It should be noted that the guarantee will become void if any repairs, resizes or adjustments of any kind are performed by a third party.
Price Match Guarantee
We are confident that you will be delighted with your purchase and the Tax Free savings that we offer. But, if you do find an identical product that is cheaper ashore during your cruise, (excluding sale items, internet pricing and pre-owned Rolex watches), then simply obtain and submit written proof or an advertisement from the authorised retailer and the relevant store phone number and we will gladly match the price and refund the difference on board.
Aftersales team Contact Details
Our UK Aftersales address, to which any returned items should be sent, is:
Aftersales, Harding Retail, Avonmouth Way, Avonmouth, Bristol, BS11 8DD, United Kingdom
We would advise that any valuable items are sent to us using recorded delivery as we are unable to accept responsibility of items lost during return. The sender is responsible for all postage charges.
Our UK based Aftersales Team can be contacted via e-mail or telephone:
email@example.com 0117 982 5961
For our US/Canadian/South American resident customers please call #1-855-380-0836 or email: firstname.lastname@example.org to contact our worldwide Aftersales Team who will be able to assist with any return requirements.
For all Australasian resident customers please call #61 (0) 2 9011 8099 or email: email@example.com to contact our Australian based team who will be able to assist with any return requirements.